Night Duty Manager

Another Place Hotel, The Lake – a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests. At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

Does helping others have the holiday they deserve bring you happiness? Do you love seeing guests smile because of the effort you’ve made? Can you spot problems a mile off and work fast to resolve them? Then you could be the House Host we’re looking for.

The role:

The main duty of the Night Duty Manager is to be responsible for the operation of the hotel during the night, while running night audits and providing friendly and efficient reception service. This role is contracted for 40 hours per week, four nights out of seven, and own transport is essential.

We need attentive, outgoing individuals with a can-do attitude to make guests feel at home, from first impression on the phone to final goodbye at the end of their stay.

What your nights could look like:

• Oversee and assist in the smooth running of all guest-related issues
• Have a physical presence at the front desk until all guests have returned to their rooms
• Ensure the night audit is run accurately and in line with SOPs.
• Prepare the arrival cards and charge cards for the following day’s arrivals
• Carry out regular floor checks
• Prepare and deliver any room service orders
• Oversee the night cleaner and ensure all areas are being cleaned to the required standard
• Ensure the internal security of the building. I.e. External doors are locked and secure, CCTV is monitored regularly
• Be responsible for the cleanliness of the reception area, and the cleaning and maintenance of the open fires
• Advise senior management of any major incident as per emergency contact sheet
• Enforce and comply with all company policies and procedures which are fundamental in maintaining effective performance, communication and good business reputation
• Provide a detailed handover to the early GRM, including any guest related or maintenance issues
• support the management team with any relevant administration tasks as required

Job skills and requirements:

• A minimum of two years’ experience in a similar role
• Experience of running night audit
• Excellent communication skills
• Diplomatic nature
• A sound knowledge of a hotel integrated PMS system
• Good knowledge of Microsoft office, Word, Excel & Outlook
• Previous front-of-house experience
• First Aid qualification is preferred
• Current Enhanced DBS check is preferred
• Fire warden experience is preferred
• Ability to remain calm under pressure
• Commitment to customer service
• Strong team player, with bags of enthusiasm and personality

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space and Glasshouse
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration. Working at Another Place isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.