Night Transport Administrator

What is the purpose of the role?
The main purpose of the role is to ensure the successful execution of the daily/weekly transport plan within the frame work of client requirements, legal compliance and internal/external SLA's . The role will include dispatching/briefing drivers, monitoring drivers throughout their delivery/collection routes and then debriefing drivers at the end of their shift. There is a significant amount of daily reporting included in the function, which will include operational, HR, performance reports. Independent working, a strong will to perform at a high standard and a proactive approach to problem solving is key to your success in this role.
In this role you are accountable for:

• Able to achieve the required standards of performance to meet customer demands - 100% on time delivery service. Any exceptions are reported in a timely manner and client communications maintained.
• Proactively planning the daily transport schedule to ensure al customer requirements are met.
• Complete daily checks to ensure that the daily transport schedule is adequately resourced.
• Fully brief drivers prior to dispatch to ensure they understand their route, the requirements of the route and is adequately training on all systems and processes.
• Ensure that all routes are tracked via HHT (where appropriate) and the driver are logged on and compliant.
• Ensure that every route is tracked via the tracking systems. Any exceptions or faults are reported to your manager.
• Ensure the accurate recording of all data entry including tachograph and route scheduling documents.
• Fully debrief every driver on their return to ensure compliance with the route, reporting any exceptions to your manager.
• Ensure that all POD's are returned, completed and accurate for every trip that requires them.
• To ensure that as part of the debrief process that all driver's paperwork is completed, compliant and accurate, reporting exceptions to your manager.
• All daily reports are completed in an accurate and timely manner as directed by the transport manager.
• Ensure that yard checks are completed as directed by the transport manager.
• Accurate and timely reporting on driver's attendance, absence and performance.
• Respond appropriately to all clients queries as required.
• Proactive problem solving on a daily basis to ensure 100% service delivery and legal compliance.
• Details and complete handover to the management team and your colleagues on a shift by shift basis

Required skills, knowledge and experience:

• High performer (regularly achieves KPI target)
• Reliable (high attendance and good timekeeping)
• Assist with general duties within the transport function.
• Highly flexible
• Very trustworthy & honest
• Good communicator
• Works safely and follows Health & Safety and site rules
• Self-motivated
• Determined to work to a high-quality standard and challenges own performance and standards in order to achieve more
• Ability to work under own initiative
• Ability to embrace change and adapt to a rapidly changing fast paced environment

Desirable skills, knowledge and experience:

• Good organisational and planning skills
• Good interpersonal, leadership and motivation skills
• Good analytical and numerical skills
• Good communicator - both verbal and written
• Knowledge of health & Safety requirements
• Computer literate, experience of WMS systems and MS Office packages

Pay:
£12.50 per hour