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IT SERVICE DESK TECHNICAL SUPPORT ANALYST

Our team isn't just about fixing technical issues; we prioritise continual improvement and strive to elevate our standards every day, ensuring excellence in everything we do. The post holder will be expected to resolve a high perc...

CompanyUniversity Of Birmingham - It Services
AddressBirmingham, West Midlands
CategoryCustomer Service
Salary5
Job typeFull Time
Date Posted 3 days ago See detail

IT Service Desk Technical Support Analyst

University Of Birmingham - It Services

Birmingham, West Midlands

5

Our team isn't just about fixing technical issues; we prioritise continual improvement and strive to elevate our standards every day, ensuring excellence in everything we do. The post holder will be expected to resolve a high perc...

3 days ago seen See more...

Senior IT Service & Support Technician (2 posts)

The Open University - Digital Services

Milton Keynes, Buckinghamshire

£30,487 to £36,024 per annum

Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students. The role We have 2 exciting opportunities for experienced IT profession...

3 days ago seen See more...

IT Service Desk Analyst | Auxilion

Auxilion

Yorkshire, United Kingdom

Logging, updating and resolving Incidents and Requests. Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLAs. Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolv...

3 days ago seen

IT Service Desk - Team Leader

Queen's University Belfast

Belfast, County Antrim

£35,000 - £45,000

Academic or vocational qualifications (e.g. HND/HNC, NVQ 4 or equivalent in Information Technology, Computer Science or related field).. Significant recent experience in an IT Service Desk/IT support role to include one years exp...

3 days ago seen

IT Service Desk Analyst

In Technology Group

Birmingham, West Midlands

£30,000 - £33,000/annum Excellent benefits

Providing 1st Line Support by promptly logging incidents into the Service Desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth esca...

a week ago seen See more...

Senior IT Services Technician

Eteach Uk Limited

Chipping Campden, Gloucestershire

Not specified

Chipping Campden SchoolSenior IT Services TechnicianContract: Permanent, all year roundHours: Full-time - 37 hours per weekGrade: 7, points 21-25. 30,825 - 33,945 p.a.Start date: As soon as possibleA great opportunity to join ou...

2 weeks ago seen See more...

IT Service Analyst

Reed Talent Solutions

Bedford, Greater Manchester

Acting as the first point of contact between the Pensions Dashboard Programme, clients, and the third party suppliers Service Management Teams. Triaging of enquires coming via the service management tool and ensuring they follow...

2 weeks ago seen See more...

Technical Specialist - IT Service (Shift)

Coventry Building Society

Coventry-Binley Business Park, Hybrid

£38,270 - £57,410

28 days holiday a yearplus bank holidays and a holiday buy/sell scheme. Annual discretionary bonus scheme. Personal pension with matched contributions. Life assurance (6 times annual salary)....

2 weeks ago seen

IT Service Team Leader

Better Days Recruitment

Crawley, West Sussex

Competitive

Ideally you will have experience of working with or managing an external 3rd party vendor with 1st line service desk. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team mem...

2 weeks ago seen See more...

Senior IT Service Manager

Efinancialcareers

South East

Competitive salary

Manage the implementation, development, and maturation of the IT Service Management function, ensuring it meets the high standards expected within BDO. Direct the strategic course of the IT Service Management Function, aligning it...

2 weeks ago seen

IT Service Desk Analyst

Coyles

London, England

£23/hour

Ensure that incident requests are handled according to agreed procedures and, for unresolved incidents, provide an effective interface between users and service providers supplying all necessary diagnostic information. Register an...

2 weeks ago seen See more...

IT Service Team Leader

Dgh Recruitment

United Kingdom

40000.00 GBP Annual

IT Service Team LeaderAn exciting new opportunity has become available for an IT Support Supervisor / Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis.IT Service Team Leader-W...

2 weeks ago seen See more...

IT Service Desk Apprentice

Paragon Banking Group Plc

Solihull, West Midlands

Not Specified

Respond positively and professionally to end user calls, e-mails or raised tickets. Manage user administration at the desktop within limits of security policies Managing of ticket queues to ensure all work is carried out in a tim...

2 weeks ago seen See more...

IT Services Manager

Ascenti Physio Limited

Fareham, Hampshire

£35,000 - £38,000

As a mentor, youll guide a team of support analysts and technicians, providing daily coaching and advice on best practices and tools. Additionally, youll take ownership of IT joiner, mover, and leaver processes, streamline opera...

2 weeks ago seen See more...

IT Service Desk

Hays Specialist Recruitment Limited

North Humberside

£24,000 - £26,000 per annum

Customer Service focussed with excellent communication skills. Excellent problem solving ability. Good working knowledge of MS Windows (client devices). Understanding of Windows Server, MS Exchange and AD (Users and Computers). Ex...

2 weeks ago seen See more...

IT Service Desk Analyst

University Of Sheffield - Amrc

Rotherham, South Yorkshire

£23,700 to £25,138 per annum, with potential to progress £27,181 per annum through sustained exceptional contribution.

As IT Service Desk Analyst you will be at the forefront of helping staff from all areas, providing a positive and responsive first port of call for all things IT. As a highly visible member of our team, you will: Provide helpdesk...

2 weeks ago seen See more...

IT Service Desk Team Leader

Akkodis

Sunderland, Tyne and Wear

£30,000 - £34,000/annum

Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and...

2 weeks ago seen See more...

IT Service Asset and Configuration Manager

London Gatwick Airport

Gatwick, Gloucestershire

£44,321 - £49,245 + £1,000 flex allowance, up to 15% bonus and benefits

Develop and implement IT SACM (Service Asset and Configuration Management) policies, procedures, and processes aligned with ITIL best practices. Front efforts to identify, record, and track configuration items (CIs) throughout the...

2 weeks ago seen See more...

IT Service Management Lead

Trust In Soda

South East

£500.00 - £600.00 per day

Oversee the management and enhancement of IT infrastructure, network systems, data centers, and application platforms. Work with leadership to ensure the application and support teams are developing, deploying, and managing softwa...

2 weeks ago seen See more...

IT Service Desk Apprentice

Qa Ltd

South East

£17,000 - £19,000 per annum

Provide 1st line technical support, addressing queries promptly via phone, email, or in-person. Uphold high standards of customer service, adhering to service management principles. Ensure SLAs are met for responding to and resolv...

2 weeks ago seen See more...

IT Service Delivery Manager

Rebel Recruitment Limited

Pincock, Lancashire

£40,000 - £47,000/annum

This may be the role for you.Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? You will be managing a small team of 2 and can lead from the front and pitch in to h...

2 weeks ago seen See more...

IT Service Manager

Hays Specialist Recruitment

Sheffield, South Yorkshire

£50,000.0 to £55,000.0 per year

A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable). Demon...

2 weeks ago seen See more...

IT Service Desk Analyst

Tarmac Trading Limited

Solihull, West Midlands

£23,694 to £30,029 per year

Actively promote safe and healthy ways of working across Tarmac. Ensure direct and indirect reports are fully conversant with the Companys health and safety policies and are operating according to defined safe working practices a...

2 weeks ago seen See more...

1st Line IT Service Desk Engineer

Better Days Recruitment Ltd

Sompting, West Sussex

£22000 - £25000/annum Good Company benefits

A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. The successful person for this role will become an integral part of the Service Desk Team and will...

2 weeks ago seen See more...

IT Service Support Analyst – 6 Months FTC

Affinity Water

Hatfield, South Yorkshire

Morning checks of critical systems, answering calls & logging Incidents and Service Requests using Service Now ITSM tool. Ensuring that all triaged incidents are accurate and has met the standards set for incident logging. Providi...

2 weeks ago seen See more...

IT Service Desk Analyst

Cef - City Electrical Factors - It

County Durham

Salary negotiable

Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response. Log and track all incidents and service reques...

3 weeks ago seen See more...

Bid Writer - IT Services

Penguin Recruitment Ltd

South East

£45,000 - £50,000 per annum

5+ years' experience working as a Bid Writer within the Information Technology market. Be security cleared or be eligible. IT Services sector beneficial and knowledge of framework agreements. Full Driving License. Up to 50,000 on...

3 weeks ago seen See more...

IT Service Desk Analyst

Hays Specialist Recruitment Limited

Merseyside, England

£150.00 - £155.00 per day

A couple of years of experience working as an IT Service Desk Analyst,. Skills in using a ticketing system (for example ServiceNow or ZenDesk),. Excellent communication skills in order to support users both remotely and face-to-fa...

3 weeks ago seen See more...

IT Service Desk Team Leader

Austin Fraser

London, England

£40,000/annum

Previous experience working in a Service Desk, Desktop Support or similar role.. In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service life cycle. Good knowledge of Windows operating sys...

3 weeks ago seen See more...

IT Service Desk Apprentice

Gigaclear

Oxfordshire, England

£20,000 - £21,000/annum

User onboarding and offboarding, including building and recovering machines, laptops, mobiles, and tablets. 1st Line support and maintenance of the Active Directoryand Office 365 account and email administration. Windows 10 (most...

3 weeks ago seen See more...

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