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SalaryTenancy Operations Associate | Home Made
Are you ready to step into the heart of the action with Home Made, the game-changer in prop-tech lettings? We're on the lookout for a versatile, detail-oriented individual to join our dynamic Tenancy Operations Team and be a part of our rapid growth story. If you thrive in a fast-paced startup environment, crave the opportunity to shape a department from the ground up, and are itching to revolutionize the rental industry, this is your moment!
Salary:£25-28k depending on experience
Working hours: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu
Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)
The role:
Includes but not limited to…
- Working through key processes from the moment a payment of intent is received through to move in
- Enabling a customer centric journey for the tenant - conducting introduction calls, daily check ins, keeping them front and centre to get them through to that all important move in date
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations
- Working closely with the sales team to successfully convert deals into tenancies, particularly when deals fall “off track”
- Organising and managing third party tenancy services
- Organising logistics including pre-tenancy maintenance
- Monitoring deposit registration administration to ensure compliance with the relevant regulation
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey
About You:
- Strong written skills
- Strong interpersonal and customer service skills
- Administrative whizz
- Results-driven, ultimately looking for effective solutions
- Comfortable with numbers and mid level mental arithmetic
Perks of the Job:
- Annual Leave: 24 days a year + post 2 years of tenure you start to add 1 day of leave per year, up to a max of 5 extra days
- Birthday Day: 1 day off during the week of your Birthday
- Yearly Half Day Charity Day to work with one of our Charity partners
- On site Gym with showers
- Indoor bike storage
- Culture Club: Social Team, CSR, Mental Health Champions, ESG
- Weekly 5pm Friday Happy Hour in the office
- Office Social Events (summer and winter parties, notable date events – i.e. St Patricks day, Diwali, Movember, Holi, Easter)
- Employee Perks: discounts for stores, cinema etc.
- Enhanced Maternity and Paternity Leave
- Sabbatical Leave
Interview Process:
- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Customer Success Manager
- 2nd Round: Online Assessment
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment
We are an equal-opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com.
