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Form of work
SalaryJob Introduction
Are you a customer focused individual who can provide excellent customer service to our Leasehold Supported Housing residents?
What you’ll do
Notting Hill Genesis’ Care and Support service provides a supportive and caring environment which allows our residents to achieve their goals and aspirations, in an independent living environment, with the support and encouragement of our staff.
We are recruiting a Leasehold Officer to join our Supported Housing service in West London. The role is predominately based at our service in Camden and will also cover two Supported Housing services in Ealing.
How you’ll do it
As Leasehold Officer, you will be the key NHG contact for anything relating to your residents’ homes. You will build and maintain excellent relationships with residents, offering an empathetic and personal housing service. The responsibilities include:
- Delivering specialised leasehold management services, ensuring that Service Charges and Ground Rent are collected and following Notting Hill Genesis’ arrears proceed to recoup all outstanding funds.
- Working with our internal Teams to set and monitor the Service Charges.
- Assisting in the sale of a property, as and when required, and working with our internal Teams to ensure a smooth and seamless transition process.
- Being the key contact for anything related to the leaseholders and their home, whilst building and maintaining excellent relationships with all leaseholders.
- Maintaining the communal areas including reporting and managing repairs in line with Notting Hill Genesis’ policies, procedures and standards.
- Working collaboratively with our internal Teams to provide an efficient and productive service whilst providing an optimum service for our leaseholders.
- Attending regular Team Meetings to share knowledge and information whilst providing support and motivation to the Team.
- Ensuring a safe working environment by diligently conducting health and safety checks in line with Notting Hill Genesis’ policies, procedures and best practice.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Knowledge of Service Charges
- Experience providing a customer focused service, providing services to customers with needs similar to the service’s remit.
- Strong interpersonal skills; friendly, approachable, professional
Desirable:
- Experience working alongside multiple teams/agencies.
- Effective IT: Northgate (Training will be provided)
- Able to apply relevant legislation, policy and best practice
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 23rd June 2024.
Step 2: Successful candidates will be asked to do a presentation
Step 3: Successful candidates will be invited to a face-to-face interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents
- Values and Behaviours.pdf
- Leasehold Officer RP.pdf
