Office Manager

Customer Care Office Manager Required – 5* House Builder  – West London

Role Overview:

• The Customer Care team make sure home buyers receive the very best care following their home buying experience.
• Reporting to the Head of Customer Care or Customer Care Manager, being responsible for the day to day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets.

You will be expected to:

• Ensure that the Customer Care office team is compliant with all relevant SHE policies and procedures, putting the safety of our teams as first priority
• Manage and supervise the Customer Care office team effectively, to ensure that the Customer Care Department fully implements the BDW standard Customer Care policies and procedures, and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction
• Ensuring the department is able to provide continual telephone cover throughout the working day
• Attend weekly internal meetings with staff to resolve any issues, and produce Action Logs for any issues arising
• Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure Customer Care issues are handled quickly and efficiently

Requirements:

• Proven track record in a similar Customer Care role, previous house-building knowledge is not essential
• Self–disciplined individual, with excellent time management skills, and flexible in order to achieve results
• Good inter-personal skills and ability to deal with people from diverse backgrounds

Benefits:

• Competitive Salary
• Competitive Bonus Scheme
• Annual Health Assessment
• Private Medical Insurance – Single Cover
• 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies