Receptionist

Location: Norwich

Hours: Thursdays and Fridays 8.45am to 5.30pm (one hour for lunch), Saturdays 9am to 4pm (30 minutes for lunch)

Role Overview

Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you!

You'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Sales and Lettings teams with general administration and occasional projects.

The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided.

Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter.

Please note that this role covers a three-day week including Saturdays. A bit more about us

Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.

Key Responsibilities of the Role

• Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc.
• Manage meeting room requirements
• Responsible for all incoming and outgoing post
• Maintaining weekly, monthly and daily records
• Ensuring the front of house areas are clean and tidy at all times
• Updating and maintaining the Receptionist Processes and Procedures Manual
• Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects

This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Technical experience:

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Educated to GCSE level and above

Skills and Knowledge:

• Previous experience in performing a Receptionist role
• A proven track record in providing excellent customer service and administrative support
• Confidentiality and discretion in dealing with all aspects of the role
• Strong communication skills both verbally and written
• Excellent attention to detail and organisation skills
• Ability to multi-task and prioritise
• Pro-active and flexible approach to work
• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
• Be confident working independently, demonstrating good initiative and be a strong problem solver
• Diplomatic, friendly and approachable

Assessment applicants can expect during selection

• 1st and 2nd stage interview
• Personality Profile