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SalaryReceptionist | Customer Service, Administration | Part Time, 15 hours p/week (2 days) | Shifts anywhere between 06:30-21:00 | £11.45 p/hour | Unsocial Hours Enhanced Pay | Norwich | Free Parking | Excellent Benefits
Spire Norwich Hospital are looking to bring on a Receptionist to join their team and this role will be based on site. This would be working 2 days p/week which is a total of 15 hours. Shifts will be on a rota which would come out in advance and these shifts could be anywhere between the hours of 06:30 - 21:00. The purpose of this role is to provide an efficient administration service within the reception areas, working within the established policies and processes. The successful candidate will also ensure an exemplary level of customer service is upheld in the provision of service to patients, visitors, consultants and the Spire team.
Duties & Responsibilities:
- Administer all out-patient/in-patient appointments in line with departmental processes.
- Book all out-patient/in-patient appointments accurately and efficiently in line with departmental processes.
- Prepare correspondence, accompanying documents and medical preparations relating to patient appointments and admissions.
- Operate the main hospital switchboard.
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
- Advise patients of relevant charges, accept payments and issue receipts.
- Process payments within S.A.P. and cash up at the end of the day in line with hospital policy.
- Liaise with other departments within the hospital to ensure a patients pathway is accurate
- Maintain clinic schedules within S.A.P. and the Radiology Information System.
- Liaise with medical records to retrieve and re-file patient records as required by the department.
- Maintain and update both paper and electronic patient records.
- Maintain departmental records and assist with the collection and recording of statistical data.
- Adhere to all hospital policies regarding confidentiality when dealing with patients face to face, over the telephone, or whilst handling patient records.
- Deliver friendly and efficient customer service, creating a warm welcome for hospital patients and visitors with the aim of retaining and attracting new customers.
- Assist in keeping the reception area clean and tidy at all times.
- Maintain personal professional knowledge through mandatory training, meetings, newsletters and emails.
- Report any health and safety or maintenance issues promptly, and in line with hospital policy.
- Attend and contribute to departmental team meetings.
- Undertake any other reasonable duties as requested by your line manager
What we are looking for:
- Educated to GCSE standard in English and Maths or able to demonstrate equivalent work experience.
- Experience of working in a customer focused environment.
- Ability to use IT systems with working knowledge of Microsoft Office packages, Outlook, Excel and Word.
- Good communication skills both written and verbal.
- Ability to work unsupervised using own initiative.
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.
