Reseller Account Manager (Hybrid/London)

Would you like to be a key part of a team in an exciting company on a mission to revolutionise the world of coffee for drinkers and producers? If you are an ambitious self-starter and are looking for a long-term career with a global company scaling up for growth and a role where you can make a real impact, this may be what you are looking for.

We are looking for an experienced, organised and ambitious International B2B Reseller Manager to join the team to develop, expand and manage a network of global resellers.

The role reports to our Head of Sales and you will grow our reseller sales by establishing new, and developing existing, reseller partnerships working in close collaboration with Operations, Finance, Sales and Marketing at IKAWA to deliver on our exciting expansion plans. Key responsibilities include:

• Working with the Head of Sales to develop and implement comprehensive wholesale strategies to drive revenue growth and expand the brand's presence in the market.
• Build and maintain strong relationships with existing and potential Reseller Accounts, ensuring excellent customer service and satisfaction.
• Oversee all ‘end to end’ aspects of each Reseller Account across fulfilment, logistics, product management, technical support, marketing and after-sales service working with operations, finance, sales and marketing to ensure reseller needs are met.
• Develop detailed Reseller Accounts and growth plans, including sales, marketing, after-sales servicing, setting goals and ensuring targets are met.
• Arranging and managing monthly Reseller Account review meetings, providing support for trade shows and planning events.
• Analyse market trends, competitor activity, and customer preferences to identify opportunities for the development and growth of channel revenues.
• Management of up-to-date reseller sales forecasts and goals; communicating with resellers and internal teams to ensure clarity of demand and production capacity.
• Detailed monitoring of reseller sales and service performance providing regular reports to senior management, highlighting key insights and recommendations.

Key candidate requirements

• + 3 years managing and growing large B2B accounts/wholesale partners internationally
• Commercially astute with an ability to influence and negotiate
• Highly personable, great at building, owning and managing relationships
• Outstanding organisational skills, bringing experience in strategic account development
• Good command of Excel and PowerPoint, excellent presentation skills
• Strong planning and project management skills
• Self-starter who can balance workload and prioritise effectively
• Results-driven, motivated by creating solutions with a strong customer service ethos
• Available to travel internationally

*

Desirable, but not essential

• Experience of working and/or knowledge of the coffee sector
• Experience working with resellers in China, Korea, Japan, and Southeast Asia
• Foreign language skills
• Skilled in the use of CRM tools such as Salesforce
• Experience using project management tools such as Notion, Asana etc.

About us

IKAWA () is an industry and market leader designing and manufacturing transformational, innovative systems to improve the quality and appreciation of coffee. Our products currently consist of patented coffee roasting machines together with supporting apps and a range of curated green coffees.

Our patented and award-winning technology is recognised as industry-leading, sold in 100+ countries sold both directly by our talented sales team and indirectly via a current base of 9 valued reseller partners.

This is an exciting time to join and be part of a business with huge future potential- don’t hesitate to apply and join our team!

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)
• sales: 1 year (preferred)

Work Location: Hybrid remote in London

Application deadline: 05/05/2024