Office Administrator

Ascend are an award-winning and rapidly growing property business and one of the market leaders specialising in the Build-to-Rent market. Our head office is based in Sale, South Manchester. We manage over 10 thousand properties across 85+ BtR sites within the UK.

We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. We are dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment.

A role has become available for an experienced administrator, with a focus on liaising with Tenants and supporting the wider team.

Day to day management of a large property portfolio including:

• Managing the expectations of the tenant. Being able to confidently explain legislation and tenant obligations.
• Responding and handling tenant questions/queries during their tenancy
• Liaise with block management regarding any communal issues
• Managing communal email inbox’s
• Working alongside other members of the team and offering support where necessary (Training will be provided)

Preferred Skills/experience

• Excellent phone etiquette and interpersonal skills
• Strong administrative skills
• Strong organisational skills with the ability to multitask effectively
• Excellent communication skills with the ability to confidently deal with clients both face to face and on the telephone
• Impeccable attention to detail
• IT literate; comfortable maintaining spread sheets and experienced in the use of Microsoft Office; including Excel, Word and Outlook

The Benefits

• 21 days holiday rising to 26 days holiday over a period of time (exc BH’s)
• Contributory Pension Scheme
• Employee of the Quarter and Year
• Annual attendance bonus
• Enhanced Maternity/Adoption/Paternity Pay
• Paid time off for charity work
• Team Building Activities
• Birthdays –a day off
• Weekly Incentives/Recognition
• Last Friday of the month Lunch

Job Type: Full-time

Salary: £23,000.00 per year

Benefits:

• Company events

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person